pisang123 takes your privacy seriously. This Policy explains exactly what personal data we collect, how we use it, who we share it with, and what rights you have over your information as a player on our platform.
📅 Last Updated: 1 January 2026This Privacy Policy ("Policy") sets out the data practices of pisang123 ("we", "us", "our", "the Platform") in relation to the personal information of users ("you", "Player", "User") who access or use our online casino and sports betting platform at pisang123.casa.
pisang123 is committed to protecting the privacy and personal data of all Players, including those accessing our platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia. We process personal data only for legitimate purposes directly related to the provision of our services, fulfilment of legal obligations, and improvement of the user experience.
By registering an Account, making a deposit, or otherwise accessing any part of the pisang123 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
📌 This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, which together form the complete agreement governing your use of pisang123.
If you do not agree with the data practices described in this Policy, you must cease using the pisang123 platform immediately.
For the purposes of this Privacy Policy, the following definitions apply:
pisang123 collects the following categories of Personal Data from Players and prospective Players:
pisang123 collects Personal Data through the following means:
📌 Minimum data principle: pisang123 collects only the Personal Data that is strictly necessary for the purposes described in this Policy. We do not collect Personal Data speculatively or without a clearly identified processing purpose.
pisang123 processes your Personal Data for the following specific purposes:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, Contact | Contract performance |
| KYC identity verification and age checking | Identity, Financial | Legal obligation |
| Processing deposits and withdrawals | Financial, Identity | Contract performance |
| Fraud detection and AML compliance | Identity, Financial, Technical | Legal obligation, Legitimate interest |
| Delivering gaming services and sports betting | Gambling Activity, Technical | Contract performance |
| Administering bonuses and promotions | Identity, Gambling Activity, Financial | Contract performance |
| Responsible gambling monitoring and interventions | Gambling Activity, Identity | Legal obligation, Legitimate interest |
| Customer support and dispute resolution | Communications, Identity | Contract performance, Legitimate interest |
| Platform security and abuse prevention | Technical, Identity | Legitimate interest |
| Marketing communications (with consent) | Contact, Gambling Activity | Consent |
| Analytics and platform improvement | Technical, Gambling Activity (anonymised) | Legitimate interest |
pisang123 processes Personal Data on the following legal grounds:
pisang123 does not sell, rent, or trade your Personal Data to any third party for commercial purposes. We share Personal Data only in the following limited and controlled circumstances:
We engage the following categories of trusted third-party processors to assist in delivering our services:
All Data Processors engaged by pisang123 are bound by contractual data processing agreements that restrict their use of Personal Data solely to the specified processing purpose on our behalf.
pisang123 may disclose Personal Data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory direction. This includes reporting obligations under applicable AML and counter-terrorism financing legislation.
In the event of a merger, acquisition, restructuring, or sale of all or part of pisang123's assets, Personal Data held on our systems may be transferred to the successor entity as part of that transaction. Players will be notified in advance of any such transfer that materially affects this Privacy Policy.
⚠️ pisang123 will never share your Personal Data with unauthorised third parties, sell your data to advertisers, or use your data in a manner inconsistent with this Privacy Policy without your explicit consent or a valid legal basis.
pisang123 retains Personal Data for no longer than is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidelines:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with pisang123's data lifecycle management procedures.
pisang123 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
✅ Data breach response: In the unlikely event of a personal data breach that presents a risk to Player rights, pisang123 will notify affected Players within a reasonable timeframe and take immediate remediation steps in accordance with our incident response procedures.
While we implement robust security measures, no online platform can guarantee absolute security. We strongly encourage Players to use strong, unique passwords, enable 2FA, and keep their login credentials strictly confidential.
pisang123 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are deployed:
These cookies are essential for the Platform to function. They maintain your login session, remember your language preferences, and enable core security features such as CSRF protection. These cookies cannot be disabled without rendering core Platform functions inoperable. No consent is required for strictly necessary cookies.
These cookies collect aggregated and anonymised data about how Players interact with the Platform — including which pages are visited most frequently, where users encounter errors, and how navigation flows perform. This data helps pisang123 improve the Platform experience. These cookies are deployed on the basis of legitimate interests or, where required, explicit consent.
These cookies remember choices you make on the Platform — such as preferred deposit method, notification settings, and display preferences — so that your experience is personalised across sessions without requiring you to re-enter your preferences each time.
You may control non-essential cookie usage through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect Platform functionality. For Players in Malaysia, browser-level cookie management via Chrome, Safari, Firefox, or Edge settings provides the most direct control over stored cookies.
pisang123 respects your rights in relation to your Personal Data. Subject to applicable law and any overriding legal obligations, you may exercise the following rights by contacting our support team:
You have the right to request a copy of the Personal Data pisang123 holds about you, along with information about how it is being processed. We will respond to verified access requests within thirty (30) days.
You have the right to request correction of any inaccurate or incomplete Personal Data we hold. Players can update standard contact and preference information directly via Account settings. Corrections to KYC identity data require submission of updated documentation.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no overriding legal basis. Note that financial and AML-related records must be retained for statutory minimum periods regardless of erasure requests.
You may request that pisang123 restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of data is being contested, or while a complaint is under review.
Where processing is based on contract performance or consent and carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, and machine-readable format, or to request its direct transfer to another controller where technically feasible.
You have the right to object to processing of your Personal Data where it is based on legitimate interests, including profiling for direct marketing purposes. Where you object to marketing, pisang123 will cease all marketing communications immediately upon receipt of your objection.
Where processing is based on your consent — such as marketing communications or non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of the above rights, please contact the pisang123 Data Privacy team via live chat or email (see Section 15). We may need to verify your identity before processing a rights request to prevent unauthorised access to your data.
pisang123 strictly prohibits the use of its Platform by any person under the age of 21. We do not knowingly collect, store, or process the Personal Data of individuals under 21 years of age.
As part of our KYC verification process, pisang123 verifies the age of all Players before activation of full account functionality, including deposits and wagering. Where pisang123 identifies or has reasonable grounds to suspect that a Player is under the age of 21, the Account will be immediately suspended, all associated Personal Data will be processed in accordance with applicable law, and any funds on Account will be handled in accordance with our Terms & Conditions.
🔞 Age verification is mandatory. If you are a parent or guardian and believe a minor in your care has registered an Account on pisang123, please contact our support team immediately. We will investigate and take appropriate action as a matter of priority.
The pisang123 Platform may contain references to or integrations with third-party services, including payment providers such as Touch 'n Go eWallet, Boost, GrabPay, and Malaysian banking platforms accessed through the FPX gateway and DuitNow network.
When you interact with third-party payment interfaces, you are subject to the privacy policies of those respective third parties. pisang123 is not responsible for the data practices, content, or privacy standards of third-party operators. We recommend reviewing the privacy policies of any third-party service you interact with in connection with your pisang123 Account.
pisang123 does not embed third-party advertising trackers, social media tracking pixels, or any external data collection technology on its Platform beyond what is necessary to operate the core services described in this Policy.
pisang123 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to Players by email notification to the registered Account address and/or by a prominent notice on the Platform no less than seven (7) days prior to the amended Policy taking effect.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this page periodically. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy.
Where any amendment materially affects how we process data on the basis of consent, we will seek fresh consent before applying the new processing purpose to your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by pisang123, please contact us through any of the following channels:
Our team serves Players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia. For formal Privacy rights requests (access, erasure, portability), we aim to acknowledge receipt within 48 hours and provide a substantive response within thirty (30) calendar days, in accordance with applicable data protection standards.
Where you are not satisfied with our response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Six ways pisang123 protects your personal data every day
Every byte of data exchanged between your device and the pisang123 platform is protected by military-grade 256-bit SSL encryption. Your login credentials, payment details, and personal information are never transmitted in plain text over our network.
pisang123 does not sell, rent, or trade your Personal Data to advertisers, data brokers, or any commercial third party. Your information is used solely to provide and improve our services, comply with legal obligations, and keep your Account secure.
Every data processing activity at pisang123 is grounded in a clearly defined legal basis — contract performance, legal obligation, legitimate interest, or your explicit consent. We do not process data without justification, and we document our bases for accountability.
pisang123 supports your rights to access, correct, export, restrict, object to, and delete your Personal Data. Submit a request via live chat or email at any time and we will process it within 30 days — no bureaucratic runaround.
We collect only the Personal Data strictly necessary to provide your requested service. pisang123 does not build speculative data profiles or retain information beyond the minimum legally required retention periods. Expired data is securely destroyed.
In the event of any security incident that materially affects your Personal Data, pisang123 will notify affected Players promptly, explain what occurred, and outline the steps we are taking to remediate the situation and prevent recurrence.
Our support team is available around the clock to assist with any privacy-related questions, data access requests, or concerns about how your personal information is handled on pisang123.
🔞 pisang123 is for players aged 21 and above only. Please gamble responsibly.